We are Independent – not controlled or influenced by anyone else, so we can always act in the interest of those who seek our help.
We are Impartial – not making judgement or assumptions about those who come to us AND we treat everyone fairly and equally.
We are Confidential — we never pass on information given to us, or report that anyone has been to visit us, unless they say we can.
We are a No Fee personal service thus free at the point of contact – no one has to pay for our services.
We will work with other agencies to ensure that not only are we up to date with our help, but also that we can easily refer more complicated problems to help you.
We will always attempt to give you a very personal and understanding service
We do not operate a remote faceless Call Centre Service unlike other National Advice Organisations