Our sole purpose is to meet the needs of people and through personal advice point the way to resolving issues, settling arguments, dealing with debts, sorting out relationships, in fact anything for which people need help and support.
LCA achieves this by listening, helping to identify issues needing immediate attention and signposting for those which need time and on-going support. LCA is not always the right Agency to resolve all problems, but we will put people in touch with those who can.
Throughout our work we are seeking to provide the help people need, so whatever the problem, we can confidently say that whatever the need
LIVERPOOL COMMUNITY ADVICE WILL MEET THEM.
We are Independent – not controlled or influenced by anyone else, so we can always act in the interest of those who seek our help.
We are Impartial – not making judgement or assumptions about those who come to us AND we treat everyone fairly and equally.
We are Confidential — we never pass on information given to us, or report that anyone has been to visit us, unless they say we can.
We are Free – no one has to pay for our services.
We will work with other agencies to ensure that not only are we up to date with our help, but also that we can easily refer more complicated problems.